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Vulnerability is the term given to a customer who, due to a wide range of potential personal circumstance, might find it harder to use Wealthify. Whether it’s a sudden, one-off life event like a bereavement or job loss; a long-term illness or disability; restricted technical or financial knowledge, vulnerability can affect people of all ages and backgrounds.
When getting in contact with us to discuss extra support, we appreciate you might not identify with the term vulnerable (it is a financial industry term, after all).
That’s why we pride ourselves on treating each and every customer uniquely, listening to and actioning any additional needs on an individual basis.
It doesn’t matter if a carer manages your finances, or you need accessibility help within the app; speaking to our award-winning Customer Care Team about your circumstances can help you make the most of your Wealthify experience — in a way that works for you.
Even though we’re not in position as a company to give any financial advice, there are many ways in which we can offer support, including:
Gambling – Gamblers Anonymous
Money Management – Step Change Debt Charity
Fraud – Action Fraud
Financial Abuse – Surviving Economic Abuse
Mental Health – Mental Health UK
Health – Macmillan
We want to make telling us about any extra support you might need as simple, speedy, and stress-free as possible. So, regardless of your situation, simply get in contact with our Customer Care Team by sending them a secure message, starting a Live Chat, or calling them on 0800 802 1800.