Frequently Asked Questions

Yes, Wealthify is authorised and regulated by the Financial Conduct Authority (FCA).

The FCA regulates the financial services industry in the UK. It has three operational objectives in support of this strategic goal: to protect consumers, to protect and enhance the integrity of the UK financial system, and to promote healthy competition between financial services providers in the interests of consumers.

Up to the first £50,000 of your money invested with Wealthify can be protected by the FSCS in the event of the insolvency of your custodian Winterflood Securities, or Wealthify.

Aviva and Wealthify are independently covered by the FSCS scheme, so a customer holding investments with both companies may be covered by the FSCS on each of their investment balances up to £50,000.

However, it’s important to understand that the FSCS doesn't cover you in the event that your investments do not perform as expected and you get back less than you originally invested.

When you sign up for a Wealthify Plan, we will use the bank details you give us and online sources such as the electoral role and credit reference agency databases to check both your identity and address. We need to obtain this information in order to comply with UK anti-money laundering regulations.

Occasionally, we may not be able to verify your identity electronically, in which case we will get in contact with you to request additional forms of identification.

The type of identification we ask for will depend on what details we need to confirm. We will ask you to send one or more items from LIST A if we need proof of address identification, and one or more forms of ID from LIST B if we need proof of identity. Both lists are below.

Please note:

  • Please only send us certified copies of your photo ID – don’t send original copies, as we cannot accept responsibility if they are lost.
  • We accept original or certified copies of statements and letters, but unfortunately we can’t guarantee to return these, so don’t send originals if you need them back.

A certified copy is a photocopy or scan of your original ID, signed by a responsible third party to certify that it is a true copy – there’s a list of suitable certifiers below.

 

Proof of Address

N.B. Your proof of address MUST CLEARLY show your full address to be accepted. PO Boxes WILL NOT be accepted.

We will accept:

  • Utility bill issued within the past three months
  • Local authority council tax bill for the current council tax year
  • Bank, Building Society or Credit Union statement or passbook
  • Original mortgage statement from a recognised lender issued for the last full year
  • Solicitor’s letter confirming recent house purchase or land registry confirmation of address
  • Council or housing association rent card or tenancy agreement for the current year
  • Benefit book or original notification letter from Benefits Agency (not acceptable as proof of name)
  • Inland Revenue self-assessment or tax demand
  • NHS Medical card
  • Letter from a Care Home

 

Proof of identity

DO NOT send originals of the documents in this list as we CANNOT guarantee to return them and we DO NOT accept responsibility for loss of original documents sent to us.

Please send certified copies only – i.e. a photocopy or scan of your original ID, signed by a responsible third party to certify that it is a true copy. A list of suitable certifiers can be found below.

We will accept

  • EEA member state identity card (this can also be used as evidence of address if included)
  • Current UK or EEA photocard driving licence
  • Full old-style (paper) driving licence
  • Photographic registration cards for self-employed individuals in the construction industry -CIS4
  • Benefit book or original notification letter from Benefits Agency
  • Firearms or shotgun certificate
  • Residence permit issued by the Home Office to EEA nationals on sight of own country passport
  • National identity card bearing a photograph of the applicant

 

Approved certifiers

The person who certifies the copy of your original identification must hold a position of responsibility, such as those described in the list below.

The person certifying your documents must also:

  • Print their name, sign and date the copy document and state in writing ‘I certify this to be a true copy of the original document, which I have seen’
  • Confirm their position (in line with acceptable certifiers list below) and provide a contact telephone number or email address where they can be contacted
  • Where a document has a photograph, the certifier must confirm in writing ‘I certify that this is a true likeness of (your name)’

If available, they should stamp the copy with an official company stamp.

Where do I send my documents?

You can send your ID in the post to Wealthify, Tec Marina, Terra Nova Way, Penarth, CF64 1SA.

It’s up to you. You should not send any original ID to us, as we cannot take any responsibility for it being returned safely to you, this makes it less necessary to use registered post, however you can if you wish.

No, we don’t run a formal credit check. We use the credit reference agencies to verify your details and this leaves a footprint on your profile, but it doesn’t affect your credit rating in the same way as a credit check.

Our aim is to provide you with an excellent service at all times. If you are unhappy with our service and wish to make a complaint, you can contact us via our website, call us on 0800 802 1800, or write to us at: Wealthify, Tec Marina, Terra Nova Way, Penarth, CF64 1SA.

We will acknowledge your complaint within five working days, then investigate the circumstances and report the results back to you in due course.

If you feel that we are not dealing with your complaint satisfactorily, you can refer your complaint to the Financial Ombudsman Service. Their address is Exchange Tower, London E14 9SR.

Our complaints policy is here.

Our Terms and Conditions are available to download and read. You will be asked to read and accept them when you sign up, and you can find a link to them from the footer of our website. 

You can find all of Winterflood Securities Limited policies by clicking on the links below:

Privacy Policy

Conflicts of Interest Policy

Complaints Policy

Best Execution Policy

New legislation called MIFID II is coming into effect on 3 January 2018. As a result, we require you to advise us of your nationality. If you are a non-UK national or have multiple nationality you will need to provide your National Client Identifier (NCI).

Its full name is Market in Financial Instruments Directive II.  Its key aims are to offer better investor protection and increase transparency.
It does this in several ways, and we’ve included the highlights below.

Costs & charges
Traditionally some investment companies haven’t included all the costs that relate to the service provided. For instance, not including fund charges or the transaction costs related to buying and selling investments. These must now be included to make it clear exactly what you’re paying for. 

Research has previously found that some customers struggle to understand charges when displayed as percentages. MiFID II requires investment companies to show this in both percentages and monetary amounts making it easier to see what the service costs you.

Knowledge & competence of employees
MiFID II introduced new rules around the knowledge and competence of employees, ensuring that the employees you speak to have an excellent understanding of the products and services we offer. Clearly, this has always been a top priority for us! 

Suitability
The new regulation has strengthened the rules around ensuring that companies offer their customers suitable investment portfolios. We do this when you go through our questionnaire when you first sign up to Wealthify.

Transaction Monitoring
We are now required to report the trades we place to the regulator, the Financial Conduct Authority (FCA). This allows the FCA to keep tabs on all the trades placed by investments companies throughout the UK to protect the financial system and you from any potential market abuse, sometimes called insider trading.

If you do not provide your nationality details, we will not be able to buy and sell exchange-traded funds (ETFs) on your behalf, and this could impact on the performance of your Wealthify Investment Plan.

The new rules require us to share your name, date of birth, nationality and National Client Identifier (NCI) with the Financial Conduct Authority (FCA) for every ETF trade we place on your behalf.

We issue a yearly tax statement to customers who hold investments within a general investment account (GIA) or in other words a 'non-ISA' account.

If you hold a GIA you will receive a consolidated tax certificate (CTC) which includes details of any dividends, income and capital gains or losses for the period.

As dividend, income or capital gains are not reportable on ISAs, you will not receive a report if you hold an ISA plan.

Each time we buy and sell investments on your behalf, it results in a capital gain or loss. Your CTC will report these figures even if you haven’t added to your investment plan during the tax year, since we will may still trade on your behalf during periodic rebalancing of customers’ plans. If you need to declare capital gains on your self-assessment tax return, you’ll need to combine the figure on your Wealthify CTC with any other capital gains or losses made from other investments you hold. If you're subject to UK tax in the usual way you have a capital gains total allowance of £11,700 in the financial year 2018/19 and will only need to report total gains in excess of this.

Receiving a CTC does not mean that you have to complete a tax return — we are required to send this information to customers who held any investments outside an ISA for any time during the period.

If you’re unsure if you have to complete a tax return, visit www.gov.uk/self-assessment-tax-returns/who-must-send-a-tax-return or call the HMRC helpline on 0300 200 3300.

Learn more about Capital Gains Tax: www.gov.uk/topic/personal-tax/capital-gains-tax

 

The tax treatment of your investment will depend on your individual circumstances and may change in the future.